Heidi Giraud has been part of Express Network since 2000, beginning her career as a Customer Service Representative and growing into several leadership roles throughout her tenure. Her experience spans customer service, account support, billing operations, invoice processing, and client billing, giving her a well-rounded understanding of both the client experience and the financial side of the business.
As Billing Manager, Heidi oversees billing operations with a strong focus on accuracy, consistency, and responsive service. She works closely with clients and internal teams to address billing questions, manage account needs, and help ensure invoices are processed correctly and efficiently. Her long history with Express Network gives her a unique perspective on the company’s growth, systems, and evolving client needs.
Heidi takes great pride in the opportunities she has had to grow within Express Network and in being part of the company’s continued success and evolution over the years.
